Ledger® wallet™ (en-US) | Access Your Device
Ledger® wallets are trusted hardware devices used by millions of people worldwide to safely store and manage digital assets.
Whether you use the Ledger Nano S, Nano S Plus, or Nano X, having access to reliable support is essential.
This guide provides clear steps for installation, common troubleshooting, and verified ways to access Ledger Support.
🔐 What Is a Ledger Wallet?
A Ledger® wallet is a hardware wallet used to store cryptocurrency private keys securely offline.
These devices use a secure chip to protect your data, offering cold storage that minimizes hacking risks.
Ledger wallets work in conjunction with the Ledger Live app.
- Ledger Nano S: Entry-level secure hardware wallet
- Ledger Nano S Plus: More memory & token support
- Ledger Nano X: Bluetooth, mobile-friendly, larger screen
🧭 Getting Started with Ledger
Visit https://ledger.com/start to begin the setup process.
- Choose your wallet model
- Download and install Ledger Live for your OS
- Follow on-screen instructions to set up or restore wallet
- Record and safely store your 24-word recovery phrase
- Set a secure PIN on your device
🛠️ Common Issues & Fixes
Device Not Recognized
- Try a different USB port or cable
- Ensure your device is unlocked and connected
- Update Ledger Live to the latest version
Error: “Genuine Check Failed”
- Install all firmware and app updates
- Use original cables and avoid USB hubs
- Try connecting to a different computer
Ledger Live Sync Issues
- Clear app cache under
Settings → Help → Clear cache
- Check your internet or firewall
- Reinstall Ledger Live if issue persists
📞 Accessing Official Ledger Support
For verified assistance, only use official Ledger channels. Start at:
https://support.ledger.com
- Submit a support ticket (English, French, Spanish, more)
- Browse FAQs, how-to articles, and system alerts
- Use the chatbot or help widget in Ledger Live
⚠️ Ledger Support will NEVER ask for your 24-word recovery phrase.
📝 What to Include in a Support Request
When submitting a support request, include:
- Device model (Nano S, Nano X, etc.)
- Firmware and Ledger Live version
- Steps taken before issue appeared
- Error messages or screenshots (no private data)
🕵️ Avoiding Scams and Fake Support
- ✅ Only use
ledger.com and support.ledger.com
- ✅ Never enter your recovery phrase into a website
- ✅ Bookmark official sites to avoid phishing
- 🚫 Ignore help offers on Discord, Telegram, or YouTube
Ledger will NEVER contact you directly for help.
📱 Mobile App Support
Ledger Live is also available for iOS and Android. The mobile app works with:
- Ledger Nano X (via Bluetooth)
- Ledger Nano S Plus (via cable using OTG adapter)
Mobile support issues can also be resolved at:
Ledger Mobile Help Center
🔐 Security Tips
- Keep your recovery phrase offline and secure
- Use a strong PIN (never 1234 or 0000)
- Update device firmware and apps regularly
- Enable Ledger Live password lock
- Avoid public computers and untrusted Wi-Fi
You are the only one responsible for your keys and assets.
🎯 Final Notes
Ledger provides unmatched security for digital assets. If you ever face problems, use the official support site to get help from the team — and never share your recovery phrase with anyone.
Stay informed. Stay protected.
Ledger® – Your keys, your crypto.